Netherland: Customer service delivery companies ‘terrible’ as complaints mount: Consumentenbond

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(The Dutch News)

The number of complaints about package delivery services has increased by 44% this year, with hard to find contact numbers and unwillingness to solve the problem as some of the main gripes, consumer organisation Consumentenbond has said.

The organisation received over 13,000 complaints about delivery services in 2020, up 4,000 from the year before. Most complaints were about parcels that were never delivered (24%) followed by incorrect ‘not at home’ notices (21%).

PostNL, whose capacity was stretched to the limit as its parcel stream hit 1.5 million a day in December last year, and DHL were complained about most, with 8,833 and 2,876 complaints respectively.

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